Privacy Policy

We have developed this privacy statement because we want you to feel confident about the privacy and security of your personal details when you visit or use the lowcarbng.com website. We are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
This Privacy Policy governs the manner in which Lowcarbng Store collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.lowcarbng.com website (“Site”) and stores. This privacy policy applies to the Site, stores and all products and services offered by Lowcarbng.

Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our website and in stores. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information (only applicable when making a payment for goods and services). Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Digital Marketing
Here at Lowcarbng, we will not send you any information unless you have requested it, or unless someone, who we will identify, has requested that we pass that information on to you. You may opt to receive communications that we consider may be of interest to you, from us by any of the following methods: email, SMS text message, social media and phone calls. You will be asked to opt-in if you wish to receive these.

Banner messages and personalised adverts on other websites
Like other retailers, we also target Lowcarbng banners and ads to you when you are on other websites, apps and social media. We do this using a range of advertising technologies such as ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook, Twitter and Pinterest.
The recommendations will be based on information we hold about you, or your previous use of our services (for example, your Lowcarbng search history, and the content you read on lowcarbng.com) or on banners or ads you have previously clicked on.
If you don’t want to see these ads, then you can either disable cookies in your browser or reject cookies from the site you’re visiting. Please see our Cookies Policy for further details.

Web Browser Cookies
Our Site may use “cookies” to enhance the User experience. A cookie is a small amount of data that is sent to your browser from a website’s computer and stored on your computer’s hard drive. On the Lowcarbng website, we use cookies to understand site usage, improve the content and keep track of what you have put in your Shopping Bag.. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the Site may not function properly.

Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”).

Links To Other Web Sites
Our Service may contain links to third-party websites or services that are not owned or controlled by Lowcarbng.
Lowcarbng has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Lowcarbng shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.

How We Use Collected Information
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. Lowcarb Foodhub. The lowcarbng may collect and use Users personal information for the following purposes:
To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise the user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our site
We may use the feedback you provide to improve our products and services.
To process payments
We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share t this information with outside parties except to the extent necessary to provide the service. Please note: All Paystack/PayPal transactions are subject to the Paystack/PayPal Privacy Policy.

To run a promotion, contest, survey or other site feature.
Safety, security, health, training, administrative and legal purposes;
To send Users information they agreed to receive about topics we think will be of interest to them.
Let you track items that you purchase online using our secure order tracking service
To send weekly emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions on products or services of specific interest to the customer, and/or other requests including company news, updates, related product or service information.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.
To protect our customers, premises, assets and staff members from crime, we operate CCTV systems in our store which record images for security. We do this on the basis of our legitimate business interests
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Our servers are located in a secure facility and any access to your personal data is strictly controlled and limited only to persons who are authorised and have appropriate security clearance to access the servers.
How can you access your Personal Information?
You have the right to see the information we hold about you, with some exceptions which are described in the privacy laws. You have the right to request us to correct any inaccurate information. If you would like a copy of your personal information, please contact us on (+234) 806 755 7841.
How long will we keep your data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:

ORDERS
When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal, contractual obligations and service to our customers.

WARRANTIES
If your order included a warranty, the associated personal data will be kept until the end of the warranty period.
Transferring data internationally
In order to provide our goods and services, we may need to transfer your information from your country of residence to another country in the usual course of our business. By dealing with us and submitting your personal information, you agree to the transfer, storage, and/or processing of your personal information outside of your country of residence as set out below.

Transferring outside of the EEA
We may transfer your personal information to third-party data processors located in countries outside of the European Economic Area (‘EEA’).

Lowcarbng only transfers your personal information to those third parties where we can be sure that we can protect your privacy and your rights, for example, the third party is located in a country which the EU has deemed to have adequate data protection laws in place, where that third party is certified on the EU-US Privacy Shield or where we have a contract in place with that third party which includes the European Commission’s standard data protection clauses.

Third-Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.

Fraud Prevention
Lowcarbng Shop follow certain automated and manual procedures in our efforts to tackle online fraud, which can lead to orders being voided. In the case that this causes a delay or cancellation of any legitimate orders we do apologise. Should you have any queries in relation to this, please contact our Customer Care team on (+234) 806 755 7841 or e-mail info@lowcarbng.com.

Changes To This Privacy Policy
Lowcarbng has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms
By using this Site and receiving e-mails, text messages and social media, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site and if applicable unsubscribe from our mailing list and text messages. Your continued use of the Site and acceptance of e-mails and text messages following the posting of changes to this policy will be deemed your acceptance of those changes.

Online Coupon Codes
Coupon codes are for online use only. One use per customer. Coupon codes are valid on full-price merchandise only. Excludes sale items, special items* gift cards, insurance, shipping rates.

Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
LowcarbNG
www.lowcarbng.com
t: (+234) 806 755 7841
e: info@lowcarbng.com
This privacy policy was most recently updated in April 2024.